Terms and Conditions of Let for Hazel Brow House Holiday Accommodation

Booking Terms and Conditions 6th February 2021


The Contract for a short-term holiday rental will be between Hazel Brow Farm Holidays (referred to as “Hazel Brow” or We”) and the person making the booking and all members of the holiday party (referred to as “the Customer, or Your or You”) in the following booking conditions. UK Law will govern the Contract. The contract of hire is not effective until We have processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival We must be provided with a list containing the names, ages, Postcodes and contact details of all guests if requested.


Bookings are CONFIRMED on receipt the deposit of 30% of the booking cost. The deposit must be paid within 7 days of booking being placed. The balance of the rental will be due for payment Fifty Six days prior to the booking commencement date.


Bookings placed after 1 June 2020 and before the 8th January 2021 are covered under a different set of Terms and Conditions which are available by emailing info@hazelbrow.co.uk

For Bookings placed post February 6th 2021 these new Terms and Conditions apply to cancellations.

a/ If your booking has to be cancelled because Hazel Brow is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.

b/ In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers your booking You will be refunded in full.  

c/ If your booking has to be cancelled because Hazel Brow has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to:-  Fire, Aircraft, Explosion, Storm and Flood, Earthquake, Escape of water, Impact, Riot and Malicious Persons, Theft or Accidental Damage,  and the period of closure covers Your booking You will be refunded in full.

d/ Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at Hazel Brow for any reason remains at Your risk and does not give rise to a right to cancel or to receive a refund unless We re-let the property. This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

e/ Cancellations must be notified to Hazel Brow by phone and email and once received in writing we will confirm the cancellation request.

f/ Hazel Brow will apply the scale shown in the table below to cancelled bookings to determine the amount of the charge, which shall be a percentage of the total cost of the holiday.


If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example Fire, Storm and Flood, Accidental Damage to the property (“force majeure“), you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the lodging costs based on the time remaining of the booking. This will be the full extent of the liability of the Owners.  No additional compensation, expenses or costs will be payable.

Number of days before start of holiday that notification of cancellation is received* The percentage of total booking value payable by the Customer
More than 90 days 5% of the booking cost
60 to 89 days 40% of the booking cost
45 – 59 days 50% of the booking cost
30 – 44 days 75% of the booking cost
3 – 29 days
0 – 2 days
90% of the booking cost
100% of the booking cost


*In order to ensure speedy receipt, and thereby processing, of cancellations, Hazel Brow  recommends that the Customer sends written notification of cancellation by email requesting confirmed receipt. The effective date of cancellation is when written notification is received by Hazel Brow. Any amounts due for refunding will be made on the date of the booking checkout.

g/ On receipt of the cancellation, the above Chart states the amount that the Customer remains liable for at that point in time. Hazel Brow will then use reasonable endeavours to obtain a replacement booking. In the event that Hazel Brow is successful in obtaining a replacement booking, Hazel Brow will refund to the Customer the total amount paid by the Customer for the booking less a 5% Administration Fee and less the difference in price between the Customers’ booking and the replacement booking if one is made.

For example:  A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – 5% booking fee equals £950, – £100 rebooking shortfall, = Refund of £850.

h/ It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. Hazel Brow strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.

Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.

There are several options which include cover for Covid related cancellations available from organisations like Trailfinders: https://www.trailfinders.com/insurance#/step1 or https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx or www.gocompare.com


a/ If you want to use the services of a third-party supplier whilst staying at Hazel Brow you must ask and receive written permission to do so. This may be for a chef, beauty treatments (Hazel Brow has a pre-authorised list of private chefs and beauty treatments), bouncy castle hire, magicians etc.

b/ Hazel Brow would need to see the third-party supplier’s public liability insurance, and any other related/required certification. Hazel Brow will then seek approval from their insurers to allow the third-party activity to take place.

c/ If all insurances and certification are satisfactory to Hazel Brow and our insurers, permission to invite these suppliers to Hazel Brow will not be unreasonably withheld.

d/ Hazel Brow does not accept liability for the activities of these third-party suppliers.


You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday or pre arranged wedding during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.


Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Hazel Brow.


Hazel Brow, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.


You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in the property. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.


You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.


Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service. The rural broadband connection is sufficient only for emails and web browsing.


We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance


Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.


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The use of drones is not allowed without our express written permission. Fireworks are not allowed without our express written permission. Night Lanterns are expressly forbidden.


We only allow dogs, no other kinds of pets. Dogs have to be booked in and paid for. (£25 per dog, per stay). We may allow more dogs to stay but this must be agreed in writing before arrival. In order to maintain our standards for everyone to enjoy, it is necessary that guests bringing dog(s) agree to these conditions.

Additional Terms and Condition for guests bringing their dog(s).

On arrival, your dog(s) must be kept on the lead until you have assessed the property boundaries and are confident your dog will be safe and secure within the grounds.

Once you’re confident they will be secure and not a threat to livestock, they can be off the lead as much as you like provided they are under your control. They must not chase any livestock or wildlife. You must obey the Countryside Code and keep your dog(s) under close control at all times for their own safety as well as for the benefit of other dog owners and livestock.

There are lots of dog walks in the surrounding area. Please be aware there may be animals or wildlife in  fields, so please keep your dog under control.  Please also make sure you leave any gates as you find them.

When taking your dog(s) for a walk, please pick up after them including in our fields. You musts also pick up all poops in the garden – please do a quick final check before you leave.

Your dog(s) must not be left alone with free run of the property.

Dogs are not allowed upstairs in the house or in the bedrooms,

Please thoroughly clean the cottage, including dog hair from rugs, before you leave; if properties require additional cleaning or dogs have been in the bedrooms, we will charge a £50 fee to cover the cost.