Bookings placed after 29th March 2020 have cancellation protection cover, meaning that if you cancel from 60 days up to and including 2 days before your check-in date, you will receive a full refund of the lodging costs you have paid. Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not refunded. Refund payment for cancelled booking will be released back to the cancelling guest on the scheduled date of check-out of the original booking. Cancellations made 1 day prior to or on the day of check-in will not be eligible for refund. Example: for a check-in on Saturday you could cancel the prior Thursday, but not Friday (1 day prior) or Saturday (day of check-in).
Please note that if your require cancellation insurance outside of the above dates, (prior to 60 days or after 2 days) or for any other cover such as lost luggage or travel delays, we recommend you arrange private travel/holiday insurance.